Tide Electrical Solutions Ltd is fully insured up to £10 million for Public Liability and £1 million Professional Indemnity. Proof of insurance is available on request.

Customer Care / Complaints 

We aim to deliver the highest standard of service. If you’re not satisfied, please contact us directly here or call 01903 861488.

We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days.

If you’re not happy with our response, you can escalate the matter to NAPIT or  TrustMark’s approved Alternative Dispute Resolution (ADR) provider for independent review.

ADR Provider

As a TrustMark-registered business, we participate in an independent Alternative Dispute Resolution (ADR) scheme through TrustMark’s Dispute Resolution Ombudsman Service.

For more information, visit: https://www.disputeresolutionombudsman.org 

TrustMark Customer Charter

Tide Electrical Solutions is committed to delivering a professional, honest, and reliable service.

  • We will treat your home with respect and maintain a clean, safe workspace.
  • We provide clear written quotations before work begins.
  • We communicate openly about progress, costs, and any necessary variations.
  • We guarantee our workmanship for 12 months.
  • We are fully insured and NAPIT-registered.
  • We comply with TrustMark’s Code of Conduct and consumer protection standards.
  • We aim for complete customer satisfaction and will always address concerns promptly.
TRUSTMARK